Fulfillment Policy

Effective Date: June 3, 2025

Thank you for choosing NuWave Commerce for your mobile and web development services. This Fulfillment Policy outlines how we deliver our services, manage project timelines, and handle invoicing, cancellations, and payments. It is designed to ensure clarity and transparency in our professional engagements and aligns with e-commerce best practices.

1. Description of Services Offered NuWave Commerce provides professional custom software development services, specializing in:

Mobile Application Development (iOS, Android) Web Application Development (front-end and back-end) Website Design and Development UI/UX Design Services API Development and Integration Technical Consulting and Project Scoping Detailed descriptions of services, deliverables, and project scope for each engagement are provided in individual project proposals or Statements of Work (SOWs) agreed upon before project commencement.

2. Purchase Currency All services are quoted and invoiced in USD. This will be clearly stated on all proposals and invoices processed through Stripe.
3. Project Fulfillment, Service Delivery & Invoicing Policy As our services are digital and custom-developed, "delivery" refers to the completion and handover of agreed-upon project milestones and final deliverables. Invoicing occurs after work has been completed.

Service Delivery Method:

Project deliverables (e.g., source code, design files, documentation, compiled applications) are delivered electronically. This typically involves transfer via secure cloud storage (e.g., Google Drive, Dropbox), version control repositories (e.g., GitHub, GitLab), or direct deployment to your specified hosting environment or app store accounts upon project completion and subsequent payment.

Delivery Timelines:

An estimated project timeline, including key milestones and projected completion dates, will be provided in the project proposal or SOW. We are committed to meeting these timelines. Any potential delays will be communicated proactively, along with revised schedules, as soon as they are identified. Regular progress updates will be provided.

Client Review and Acceptance:

Projects are typically broken into milestones. Deliverables for each milestone will be provided for your review and approval. Timely feedback and approval are essential for adhering to the project schedule.

Invoicing and Payment:

Invoices for services rendered will be issued via Stripe after the completion of agreed-upon milestones or the entire project, as specified in the SOW. Payment is due upon receipt of the invoice, or as per the terms outlined in the invoice and SOW. Final delivery of all project assets or deployment typically occurs after payment for the completed work has been received.

4. Cancellation Policy We understand that circumstances can change. Our cancellation policy is as follows:

Client-Initiated Cancellation:

If you choose to cancel a project after work has commenced but before its full completion, please notify us in writing. You will be invoiced for all work completed and deliverables provided up to the date of written cancellation, calculated at our standard hourly rates or as a pro-rata portion of fixed-price milestones as defined in the SOW. Payment for this final invoice will be due as per our standard payment terms.

NuWave Commerce-Initiated Cancellation:

In the unlikely event that we need to cancel a project due to unforeseen circumstances or reasons such as consistent lack of cooperation that impedes progress, we will provide written notice. You will be invoiced only for the work completed and deliverables provided up to the point of cancellation.

5. Refund Policy

No Refunds for Completed and Invoiced Work: As invoices are issued only after work has been completed and delivered (or a milestone achieved) and subsequently approved by you, payments made are for services already rendered and accepted. Therefore, refunds are generally not applicable or issued. Addressing Concerns: We are committed to client satisfaction. If you have concerns about any aspect of our service or a specific deliverable before or after payment, please contact us immediately. We will make every reasonable effort to address your concerns through revisions (as outlined in your SOW), adjustments, or other mutually agreeable solutions to ensure the final product meets the agreed-upon requirements. This process is focused on satisfactory project completion rather than refunds for work already performed and invoiced. Payment Disputes: In the rare event of a payment dispute after an invoice has been paid, we will work with you to understand the issue and find a fair resolution based on the terms of our SOW and the work delivered.

6. Customer Service Contact Information

We are committed to providing excellent customer service. For any questions regarding your project, this Fulfillment Policy, or any other inquiries, please contact us:

Primary Contact: Christopher Moore (Owner)

Email: chris@nuwavecommerce.com

Website: https://nuwavecommerce.com/contact

We aim to respond to all inquiries within 24-48 business hours.

7. Security of Your Website and Customer Payment Information

Payment Processing: All payments are processed securely through Stripe's invoicing system. NuWave Commerce does not directly collect, store, or have access to your full credit card details or sensitive payment information. Stripe is a PCI DSS compliant payment processor. Website Security: Our website (https://nuwavecommerce.com) uses HTTPS to ensure secure communication. Any personal information submitted through contact forms on our website is handled in accordance with our Privacy Policy.

8. Privacy Policy Our practices regarding the collection, use, and protection of your personal data are detailed in our Privacy Policy, which can be found here: https://nuwavecommerce.com/privacy-policy
9. Legal or Export Restrictions NuWave Commerce complies with all applicable local and international laws regarding the provision of digital services. We do not typically engage in services that have specific export restrictions, but should any arise relevant to your project, they will be discussed and documented.
10. Policy Accessibility This Fulfillment Policy is clearly accessible via a link in the footer of our website. By engaging our services, you acknowledge that you have read, understood, and agree to the terms outlined in this policy.